GENERAL

In order to purchase products on the Studio Ruuger website, you are required to provide information about yourself that is true, accurate, current and complete in all respects.

These terms and conditions apply to the orders placed on this website. By placing an order with Studio Ruuger, you will be deemed to have read, understood and agreed to the following terms and conditions.

ORDERS

All orders are subject to acceptance and availability. Orders may be cancelled within 24hrs of order being received and no later.
Please read the terms and conditions carefully, as making a purchase constitutes the acceptance of these terms.
In order to purchase a product, you must be 18 years or older. By purchasing from the website you confirm that you are over 18 years old. The customer is solely responsible for the importation of products into their country and must obey the regulations concerning the customs requirements. All items displayed on our website are subject to design and copyright law, and are not to be reproduced or copied in any manner whatsoever.

PAYMENT

We only accept the UK Pound Sterling (GBP). All customers outside the United Kingdom will be billed in GBP.
Payment must be received in full for the order placed, before the order can be accepted. Once payment has been received, we will confirm that your order has been accepted by sending an email confirmation to the supplied email address, which will include your name, the order number and the total price.

The credit/debit card that is being used must be yours. All cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment, we will not be liable for any delay or non-delivery of the order.

PRICING POLICY

The prices displayed on the product page include VAT. The total amount of the order including VAT if applicable is shown in the checkout page. For products supplied to clients within the European Community, the UK VAT rate is calculated at 20%. Clients based in countries outside of the European Community will not be charged VAT.

DELIVERY

The products are delivered to the address of delivery, which you have indicated during the process of order. All products will be shipped by DHL Express and full tracking details will be provided. A signature will be taken at the delivery address, please note this will not necessarily be the addressee. If no one is available to sign for the item, then it will be retained by the courier for a following delivery attempt or collection by the addressee.

All items indicated on the website are in stock and will be dispatched within 2 working days from the point of credit clearance and address verification. We will notify you by email of any delays to your order.

Please note that during holidays (i.e. Christmas) please allow longer times for dispatch. We will contact you if there is a delay.

For goods delivered outside of the EU, the consignee (i.e. the person to whom the consignment is sent) will be the declarant and importer into the country for which the consignment is destined. The consignee will be responsible for both customs clearance and payment of customs duties and local taxes where required. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and completion.

Studio Ruuger shall not be deemed responsible for any delays caused by destination customs clearance processes.

RETURNS

We want our customers to be 100% happy with their purchase, therefore our goods may be returned within seven days after delivery, provided the following conditions apply:

The product must be new, unused, with the original label and tags included and in it’s original bag and packaging.

If these conditions are met, Studio Ruuger will offer a refund (less shipping costs) via the original payment method or cover the new delivery costs of an exchange. Studio Ruuger will contact you within 48 hours of receiving the return, excluding weekends, public holidays and bank holidays.

Goods should be returned to:

Studio Ruuger
1A, 69A Southgate Road
London, N1 3JS

Please email us prior prior to returning your item at office@ruuger.com.

DISCLAIMER

Studio Ruuger aims to provide as accurate and exact information as possible; however technical, factual and/or printing errors may occur.

Every computer monitor displays colours differently, therefore the colours shown on the website are only a representation of actual product colour.

Studio Ruuger reserves the right to make changes and corrections to the website whenever necessary, without advance warning.

PRIVACY

Studio Ruuger will under no circumstances communicate any personal data provided by users to any third parties.